The HVAC industry has experienced its fair share of hurdles lately—inflation, slowdowns in new construction, and long lead times driven by shortages in inventories, materials/components, and skilled labor. Despite the appearance of a less than rosy outlook, there are still opportunities to set you and your business up for success.
First and foremost, maintain transparency with your customers. Supply chain issues and the resulting uneven product inventory and long lead times aren’t going away. Being upfront and communicating clearly with your customer is a great way to earn trust and enable realistic project completion goals.
You can take a proactive approach as well by encouraging technicians to engage directly with your customers too. Because of their ongoing, hands-on interaction with equipment, technicians know better than anyone the condition of customer systems and are uniquely positioned on site to discuss opportunities for and benefits of replacement.
Another opportunity is planning equipment replacements. You likely have customers whose facilities have aging equipment. Those customers are increasingly looking to contractors for ways to repair equipment in lieu of replacement due to high costs and a limited equipment availability. Consider reaching out to them to discuss the many benefits of taking a proactive replacement approach:
- Spreads costs out over time by phasing replacements
- Limits unplanned downtime
- Eliminates costly last-minute repairs
- Decreases energy costs by installing higher-efficiency equipment
- Improves occupant comfort
- Allows more time and flexibility to select equipment that qualifies for utility incentives
If you’d like to talk in more depth about these strategies, or want to know more about available incentives, please reach out to Trade Ally Network NW or contact your regional field specialist.