More than 72% of respondents to our first annual trade ally survey report a positive or extremely positive experience with Trade Ally Network NW.
Your vote of confidence is encouraging and tells us we’re delivering the right program at the right time to help trade allies be successful. We also know we have room to improve and will continue to engage the regional trade ally community in the Network’s benefits.
Other highlights of the survey include:
- More than half of respondents said that in-person trainings are one of our most valuable services. We’re committed to ongoing training and skill development to help you be successful in your business. We’re finding the right balance between HVAC and lighting sessions, and welcome all of your comments about training content.
- Visitors to the Network website find it of value in meeting their needs. We continue to improve the site, add more content, and improve search capability, so we urge you to access this hub for all of our services.
- In general, 75% of respondents reported satisfaction with public utility incentive programs. While this is very positive, there’s work to be done in communicating the benefits of incentive programs. Barriers mentioned include lack of customer understanding, incentive amounts, pre-approval processes, and paperwork. Many respondents reported that less than half of commercial HVAC projects took advantage of utility incentives. Incentives can improve the ROI of a project and often make the difference between doing an upgrade now or waiting until later. Talk with your regional field specialist about incentive programs in your area and how you and your customers can incorporate them into your next project.
There were many comments and suggestions for areas of improvement. We’ve read every single one and are looking at how we can factor these into our 2020-21 work plan. Thank you for taking time to participate in the survey and give us your feedback. It will help make the program more robust, the Network stronger, and improve services to the Northwest trade ally community.
Tags: trade ally survey